Cancellation & Refund Policy

Last updated: August 2026

This policy explains how cancellations, no-shows and refunds work on Styli. It applies to all bookings made through the app and forms part of our Terms of Service.

1. Cancelling a Booking (Client)

• You can cancel a confirmed booking free of charge up to [X hours — to be confirmed] before the scheduled appointment time.
• Cancelling after that window may incur a cancellation fee of [X% of the booking price — to be confirmed], to compensate the Professional for the reserved time.
• You can cancel directly from the "My Bookings" section of the app.

2. No-Shows

If you are not reachable or unavailable at the agreed location when the Professional arrives, the booking may be marked as a no-show and charged in full.

3. If a Professional Cancels

If a Professional cancels a confirmed booking, you will receive a full refund automatically, and Styli will help you rebook with another available Professional where possible.

4. Refund Processing

Approved refunds are issued to your original payment method and typically appear within [X business days — to be confirmed], depending on your bank or payment provider.

5. Disputes

If a service was not delivered as described, contact us within 48 hours of the appointment with details of your booking. We will review the case and may issue a partial or full refund at our discretion.

6. Contact

Questions about a cancellation or refund: contact.styliapp@gmail.com